Support
Fastest way to reach us
Use the in-app feedback tool: tap Feedback at the bottom of the home screen (or in the ⚙ menu during a match). Bug reports sent this way include the technical details we need to fix things quickly.
Common questions
- How do I play? The full rules, with examples, live at How to Play.
- Did my Daily Puzzle streak break? Streaks use your device’s local time, and each day’s puzzles run until 3 AM. Win at least one of the day’s three puzzles to keep your streak alive.
- How do I change my name? Open My Card (on the home screen, or at the top of More) and tap your name to edit it.
- How do I delete my account? Open More → Settings → Delete account & data. This permanently removes your cloud save, leaderboard and Daily Puzzle entries, games list, invites and push tokens, and your online identity. Can't open the app? Email privacy@wordcracker.net with the subject "Delete my account" and your display name (and the email you signed in with, if any). We'll delete your data within 30 days. See the Privacy Policy for what is removed and what expires on its own.
- Blocking and reporting players: in online matches, open your opponent's card to block or report them.
General support: support@wordcracker.net
Privacy questions or data requests: privacy@wordcracker.net (see the Privacy Policy).